"This call is being recorded for quality and training purposes."



I don't believe for one second that this statement is true.  I believe THEY are assembling a data base for each person including voice files. 

The evidence is clearer with each passing year that customer service is either decreasing or evaporating.  One must navigate a series of bot commands to access a live person.  This person then reads scripts in a foreign country and accent.  

“We are experiencing higher than normal call volume.”


"Please listen carefully as our menu options have recently changed" ... also a  lie

More techniques to harvest anger and frustration....

BY DESIGN

Comments

  1. "harvest anger and frustration" places of employment do that quite well.

    ReplyDelete
  2. Agree wholeheartedly. Employ...to use something. Thanks for your comment, best, db

    ReplyDelete

Post a Comment

Popular posts from this blog

Who writes the music? The BOX.

Светлана Кошелева – Два берега, на шоу Андрея Малахова

Miami Bayside Marketplace Alien Sighting?